At AEG Direct, we are committed to providing you with fast, reliable, and secure shipping for all your purchases. Please review our shipping policy to understand how we handle your orders.
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Delivery times may vary depending on your location and external factors such as weather conditions.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.
Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address, refusal to pay duties, or failure to pick up the package, we will contact you for further instructions. Additional shipping fees may apply.
Missing or Damaged Items
If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with you to resolve the issue promptly.
Contact Us
For any questions or concerns regarding shipping, please reach out to us via our contact page.